Claims and case work
Claims and case processes with clear steps, owners and deadlines, from first notice to decision.
All industriesInsurance and pensionsClaims, policies and pensions
Claims, policies and pensions
on a platform that lasts.
Case handling, member service and self service for insurers and pension providers, designed for data that must last for decades and strict rules.
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Insurers and pension providers hold data for decades and answer to strict rules on how it is used. We help them modernise claims, case handling and member service on Microsoft platforms while keeping that data accurate, traceable and well governed.
The work usually starts with Architecture and Governance: how case data, documents and integrations fit together, and where AI may help. Development then builds the case apps, portals and automations, and Agentic solutions adds assistants that caseworkers can trust.
How we help
Member and customer service
One view of the member or policyholder for the people answering their questions.
Letters and documents
Decisions, letters and documents produced from structured data, consistently and in the right language.
Governed AI assistance
AI that helps caseworkers read, summarise and draft, inside rules leadership has signed off.
Talk to us about insurance and pensions
Tell us what you are working on and we will come back to you.
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